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There are several number suppliers who provide cost effective non-geographical numbers at very competitive prices. These numbers are not useful for large companies but work fabulously among the home based, medium size and small organizations. Several companies have been benefitted with the use of these numbers. 0800, 0808, 0844, 0845, 0870 and 0871 are some of the free-phone numbers which are used exclusively by the companies. Each number system has its own specifications and features and hence the costs vary. Some of the number systems provide free calling like 0800 and 0808 numbers while some offer local call charges. These numbers come along with calling packages which makes call management easy for the companies. Call management is especially useful where a company receives large number of calls every day. Call centres receive thousands of calls simultaneously and company can’t afford to miss a single call. Hence, they require special call management techniques which can manage calls for them. The NGNs is one answer to their problems as this numbers system offers various call management tools that are very effective in attending calls smoothly. These packages include: 1. Auto call attendant: This package attends every call with a brief greeting and then the call is directed to its concerned department. In this way companies express their concern towards the customer. 2. Call routing: Call routing is a central package as this tool allows a company to re-direct calls to the free calling lines. The call gets re-directed automatically if it is not attended because of some reason. Every call from potential user is vital and companies know their worth. 3. Fax to e-mail package: It is not possible to keep sitting on the fax desk to attend valuable customer faxes. To avoid this, one can activate the fax to e-mail package on their phone lines. This facilitates the fax to transfer automatically on the company’s e-mail id.
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0800 numbers are quick and easy to set up, freephone 0800 numbers easily work with existing phone numbers.
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